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NASUAK GARMENTS LTD.How Clients Can Track Their Orders on NASUAK Garments Ltd Website
At NASUAK Garments Ltd, we strive to provide an easy and efficient experience for our clients, including a seamless way to track their orders once they are placed through our e-commerce platform, nasuak.com. Below is a detailed step-by-step guide on how our clients can track their orders:
Step 1: Visit the NASUAK Garments Ltd Website
- Open a Web Browser
Open your preferred web browser (Chrome, Firefox, Safari, etc.). - Go to the NASUAK Garments Website
Type the URL www.nasuak.com in the address bar and press Enter. This will take you to the homepage of NASUAK Garments Ltd.
Step 2: Login to Your Account
- Access the Login Page
On the top-right corner of the website, click on the “Login” or “Sign In” - Enter Your Credentials
Enter your registered email address and password to access your account. If you do not have an account, you can create one by clicking on the “Sign Up” option and following the registration process.
Step 3: Access Your Order History
- Navigate to Your Account Dashboard
After logging in, you will be redirected to your account dashboard where you can manage your personal information, order history, and more. - Click on “My Orders”
In the dashboard menu, click on the “My Orders” or “Order History” link to see a list of all the orders you have placed on NASUAK Garments Ltd.
Step 4: Select the Order You Want to Track
- View Your Orders
In the “My Orders” section, you will see a list of all your past orders, with details such as order number, order date, items purchased, and the status of each order. - Click on the Specific Order
Click on the order number or order details of the order you want to track. This will bring up the details of that specific order.
Step 5: Track the Shipment Status
- Check the Order Status
On the order details page, you will find the current status of your order. The status might include:- Pending: Order has been received but not yet processed.
- In Progress: Order is being manufactured or customized (e.g., tailoring or embroidery services).
- Shipped: Order has been dispatched and is on its way to the destination.
- Delivered: Order has been successfully delivered to the provided address.
- Tracking Number and Link
If your order has been shipped, you will see a tracking number along with a link to the carrier’s tracking page (e.g., DHL, or a local Ugandan courier). Click on the provided tracking link to view detailed shipping updates directly from the courier service.
Step 6: Receive Email and SMS Notifications
- Order Confirmation
After placing an order, you will receive a confirmation email with your order details. This includes a reference number and expected delivery time. - Shipping Notification
Once your order has been shipped, you will receive an email and/or SMS notification with your tracking number, shipment details, and a link to track your order through the courier’s website. - Delivery Confirmation
After the order is successfully delivered, you will receive a final notification confirming the delivery.
Step 7: Contact Customer Support (if necessary)
If you encounter any issues tracking your order or if there is an unexpected delay in delivery, please don’t hesitate to contact NASUAK Garments Ltd customer support:
- Mobile: +256393-252-237
- Email: support@nasuak.com
- Whatsapp: +256741-040-384
- Our Website: nasuak.com
- Live Chat: Available on the website during business hours.
- Social Media: @NASUAKGarments
- Business Hours: Monday to Saturday, 8:00 AM to 6:00 PM, (Uganda Time)
- Address: 200 metres after Yesu Amala, Nansana , then off Nansana Wakiso road, and 100 metres before Kampala Kids Primary School on Kaburengwa road.
Our customer support team will help you resolve any issues related to tracking your order, order processing, or delivery.
Step 8: Keep Track of Future Orders
For future purchases, you can repeat these steps to track any new orders. Additionally, NASUAK Garments Ltd provides a convenient order history section in your account dashboard to easily access all past orders and track their status.
Additional Features to Enhance Your Experience
- Order Alerts: NASUAK Garments Ltd offers optional email and SMS alerts for order updates (shipped, in transit, and delivered).
- Estimated Delivery Time: The website provides an estimated delivery time during the checkout process. This gives you an idea of when to expect your order.
- Custom Orders: For customized products (such as embroidery, tailoring, and made-to-order garments), we will provide specific tracking updates as your item moves through the production and delivery process.
Conclusion
Tracking your order on NASUAK Garments Ltd’s website is simple and efficient. By following these steps, you will always know the status of your order, whether it’s still being processed, in transit, or already delivered to your doorstep. Our goal is to provide full transparency and a hassle-free shopping experience. For any issues or concerns, our customer support team is always available to assist you.
