NASUAK GARMENTS LTD

STORE CREDIT TERMS AND CONDITIONS

Welcome to NASUAK Garments Ltd! These Store Credit Terms and Conditions (“Terms”) govern the use of store credit for purchasing products, services, and skilling courses on our e-commerce website, nasuak.com. By using NASUAK store credit, you agree to comply with and be bound by these Terms.

These Terms apply to all customers who create an account or use the NASUAK online store credit system. NASUAK Garments Ltd reserves the right to modify or amend these Terms at any time, and any such changes will be posted on this page.

  1. Eligibility for Store Credit Store credit may be issued to registered users of the NASUAK Garments Ltd website. To qualify for store credit, customers must make purchases or engage in other activities as outlined by NASUAK Garments Ltd, which may include:
  • Buying garments, uniforms, suits, African wear, casual wear, etc.
  • Purchasing related services (e.g., tailoring, embroidery, T-shirt printing).
  • Enrolling in skilling courses (e.g., knitting, embroidery, tailoring).

Store credit is non-transferable and cannot be exchanged for cash or refunded, unless specifically allowed under the conditions outlined in these Terms.

  1. Accruing Store Credit NASUAK Garments Ltd may grant store credit to customers through various methods, including but not limited to:
  • Discounts on products and services offered by NASUAK Garments Ltd.
  • Refunds issued for returned or canceled products, subject to NASUAK’s return policy.
  • Promotions, loyalty programs, or other initiatives as deemed appropriate by NASUAK Garments Ltd.

Store credit is issued in Uganda Shillings (UGX) unless stated otherwise.

  1. Using Store Credit Once credited to your account, the store credit will appear as a balance in your account, and you may apply it toward your future purchases of products, services, and skilling courses available on the website nasuak.com.
  • Store credit can be used for partial payments(40% payment) of orders on NASUAK Garments Ltd’s online store.
  • When placing an order, you may choose to apply your store credit balance to pay for some or all of the items in your cart.
  • If the store credit balance exceeds the total cost of the order, the remaining credit will be available for use on future purchases.
  • If the total cost of the order exceeds the available store credit, the customer must pay the balance through another available payment method.
  1. Validity and Expiry of Store Credit Store credit is valid for a period of 12 months from the date it is issued, unless otherwise specified. After this period, any unused store credit will expire, and you will not be able to apply it toward future purchases.
  • NASUAK Garments Ltd will notify you prior to the expiration date if your store credit is nearing expiry.
  • Store credit cannot be extended or reissued once it has expired.
  1. Refunds and Store Credit Adjustments
  • If you return a product or cancel a service, any store credit used for the original purchase will be refunded to your store credit balance.
  • If the purchase was made using a combination of store credit and another payment method, the store credit portion will be refunded first. Any remaining amounts may be refunded through the original payment method.
  • Store credit cannot be redeemed for cash, but it can be used on future purchases of products, services, or skilling courses offered by NASUAK Garments Ltd.
  1. Limits and Restrictions
  • Store credit is non-transferable and cannot be exchanged for cash.
  • Store credit may only be applied to purchases made directly through NASUAK Garments Ltd’s website (nasuak.com).
  • Store credit cannot be used to pay for taxes, shipping, or handling fees unless specifically stated by NASUAK Garments Ltd.
  • Store credit may not be used for the purchase of other store credit, gift cards, or similar items.
  1. Account Security and Store Credit Management
  • You are responsible for maintaining the confidentiality of your account information, including login credentials and store credit balance.
  • Any unauthorized use of your account or store credit will be the responsibility of the account holder.

In case of any discrepancies in your store credit balance, please contact NASUAK Garments Ltd customer support immediately. We will review the issue and make appropriate corrections if necessary

  1. Non-Refundable Items Certain products, services, or skilling courses may be non-refundable as per the NASUAK Garments Ltd Refund Policy. These items, when purchased using store credit, will not be eligible for a store credit refund.
  2. Termination and Suspension of Store Credit NASUAK Garments Ltd reserves the right to suspend or terminate your use of store credit under the following circumstances:
  • Violation of these Terms and Conditions.
  • Fraudulent activity or use of store credit for unauthorized transactions.
  • Account inactivity for an extended period of time, as determined by NASUAK Garments Ltd.
  • A breach of NASUAK Garments Ltd’s policies, including but not limited to the Privacy Policy, Return & Refund Policy, and Terms of Service.

If your store credit is suspended or terminated for any reason, any outstanding balance will be forfeited, and you will lose the ability to redeem or use the store credit.

  1. Customer Support For any questions or issues regarding your store credit, please contact NASUAK Garments Ltd’s customer support team:
  • Mobile: +256393-252-237
  • Email: support@nasuak.com
  • Whatsapp: +256741-040-384
  •  Visit our website: nasuak.com
  • Live Chat: Available on the website during business hours.
  • Social Media: @NASUAKGarments
  • Business Hours: Monday to Saturday, 7:30 AM to 7:00 PM, (Uganda Time)
  • Address: 200 metres after Yesu amala- Nansana, then off Nansana – Wakiso road. We are 100metres, before Kampala Kids Primary School on Kaburengwa Road,  Nansana – Wakiso
  1. Governing Law These Terms and Conditions are governed by and construed in accordance with the laws of Uganda. By using NASUAK Garments Ltd’s store credit system, you agree to the exclusive jurisdiction of the courts located within Uganda for the resolution of any disputes.
  2. Changes to Terms NASUAK Garments Ltd reserves the right to modify or amend these Store Credit Terms and Conditions at any time, and any changes will be posted on the website. It is your responsibility to review these Terms periodically for any updates.
  3. Conclusion By using NASUAK Garments Ltd’s store credit system, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

Thank you for shopping with NASUAK Garments Ltd. We value your business and strive to provide you with the best possible service and products.

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