+256744-654-762
+256740-070-464
NASUAK GARMENTS LTD.Payment Process for Orders at NASUAK Garments Ltd
NASUAK Garments Ltd offers a secure and seamless payment process to ensure that clients can easily pay for their products, services, and training courses purchased through our online platform (www.nasuak.com). Our payment system is designed to be user-friendly and secure, with various payment options to suit the preferences of our diverse customer base. Below is a detailed guide on how clients can pay for their orders:
- Product and Service Selection
Before proceeding to payment, customers need to:
- Browse through the website and select the desired products, services, or training courses.
- Add selected items (such as garments, bags, embroidery services, etc.) to the shopping cart by clicking the “Add to Cart” button.
- Once all desired items are added, proceed to the Shopping Cart by clicking on the cart icon.
- Order Review and Checkout
- In the Shopping Cart, customers can review the selected items, adjust quantities, and ensure that all details (e.g., product sizes, service types, training course details) are accurate.
- After confirming the order details, click the Checkout button to proceed to the payment page.
- Account Creation/Sign-In
- If the client already has an account with NASUAK Garments Ltd, they can simply log in using their credentials.
- New customers will be prompted to create a new account. This requires providing basic details such as name, email, shipping address, and phone number.
- Alternatively, customers can check out as a Guest without needing to create an account.
- Shipping and Billing Information
- After logging in or registering, clients will be prompted to enter their shipping information. This includes the delivery address and contact details.
- Clients will also be asked to provide billing information, which may differ from the shipping address if necessary.
- Once the shipping and billing information is entered, click Continue to Payment.
- Available Payment Methods
NASUAK Garments Ltd supports various payment methods to cater to different customer preferences. These include:
- Credit/Debit Card Payments
- Clients can securely pay using their Visa, or other major credit/debit cards. Payments are processed via a secure payment gateway to ensure the safety of all transactions.
- After selecting the credit card payment option, clients will be asked to enter card details, including the card number, expiry date, and CVV (Card Verification Value).
- Once the details are entered, the client can proceed by clicking Pay Now. The payment will be processed, and a confirmation page will be displayed once successful.
- Mobile Money Payments
- For customers in Uganda and other supported countries, NASUAK Garments Ltd provides the option to pay via mobile money services such as MTN Mobile Money, Airtel Money, and other local mobile payment systems.
- Customers choosing mobile money will be directed to their mobile wallet platform where they will be required to enter their phone number and approve the transaction.
- A successful payment will be confirmed via SMS, and the order will be processed accordingly.
- Bank Transfer
- Clients who prefer to make payments via bank transfer can choose this option. NASUAK Garments Ltd provides the necessary bank account details (account name, bank name, account number, and branch) for clients to initiate the transfer.
- Clients will need to upload proof of payment or notify NASUAK Garments Ltd once the transfer is completed. Upon verification, their orders will be processed.
- PayPal
- International customers, or those who prefer using PayPal, can use this secure online payment method.
- Customers will be redirected to the PayPal website, where they can log into their PayPal account and complete the payment.
- Once the payment is completed, customers will be redirected back to the NASUAK Garments Ltd website to finalize the order.
- Cash on Delivery (COD)
- For customers in Uganda, NASUAK Garments Ltd offers the Cash on Delivery (COD) option. This allows customers to pay for their orders in cash upon delivery.
- Customers opting for COD will receive an order confirmation along with the expected delivery date and the total amount due. The delivery agent will collect the payment upon successful delivery.
- Payment Confirmation
- After completing the payment, customers will receive an order confirmation email with details of their purchase, including the order number, items purchased, the total amount paid, and estimated delivery or service dates.
- A payment receipt will also be sent, confirming the successful transaction.
- Order Processing and Delivery/Service Fulfillment
- Once the payment is confirmed, NASUAK Garments Ltd will begin processing the order.
- For physical products, the order will be packaged and shipped to the address provided during checkout. Delivery timelines will vary depending on the shipping method chosen.
- For services and training courses, clients will receive instructions on how to proceed with the service or training. If applicable, clients will receive an appointment schedule or a link to access online training.
- Refunds and Returns
- NASUAK Garments Ltd has a refund and returns policy in place to ensure customer satisfaction. If a customer is dissatisfied with a product, they can contact customer support to initiate a return or request a refund.
- For services, a cancellation policy may apply, depending on the nature of the service or training booked.
- Refunds will be processed according to the payment method used (e.g., bank transfer, PayPal, mobile money, etc.).
Payment Security
NASUAK Garments Ltd prioritizes the security of its clients’ payments. All payment transactions are handled via encrypted SSL (Secure Sockets Layer) technology, which ensures that sensitive data, such as credit card numbers and personal information, are transmitted securely. In addition, we comply with the highest standards of security and fraud prevention practices to protect our customers and their payment details.
Customer Support
If you experience any issues during the payment process or need assistance, our customer support team is available to help. Clients can contact us via:
- Mobile: +256393-252-237
- Email: support@nasuak.com
- Whatsapp: +256741-040-384
- Â Our website: nasuak.com
- Live Chat: Available on the website during business hours.
- Social Media: @NASUAKGarments
- Business Hours: Monday to Saturday, 8:00 AM to 6:00 PM, (Uganda Time)
- Address: 200 metres after Yesu Amala- Nansana , then off Nansana -Wakiso road, 100 metres before Kampala Kids Primary School on Kaburengwa road
By offering multiple payment methods and ensuring a secure, easy-to-navigate payment process, NASUAK Garments Ltd strives to provide an optimal shopping experience for all customers.
