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NASUAK GARMENTS LTD.DELIVERY POLICY
NASUAK Garments Ltd is committed to ensuring efficient and timely delivery of high-quality garments and related services to our esteemed customers across Uganda. This Delivery Policy outlines our delivery terms, timelines, shipping methods, fees, and other relevant details to enhance customer satisfaction.
Delivery Coverage NASUAK Garments Ltd delivers products and services across Uganda and beyond. Special arrangements can be made for international orders upon request, subject to feasibility and additional costs. We utilize a network of logistics partners, including courier services and our in-house delivery team, to optimize coverage and delivery efficiency
- Order Processing and Production Timelines
- Ready-Made Garments: Orders for in-stock items are processed within 1-2 business days.
- Customized Orders: Production timelines for tailored garments, uniforms, embroidery, and printed T-shirts vary depending on order complexity:
- Standard orders: 5-10 business days, subject to material availability and production queue.
- Bulk orders: 20-90 business days, with phased delivery available for large-scale production.
- Urgent orders: Subject to express production fees and availability, with a minimum lead time of 3 business days.
- Training & Skilling Services: Enrollments are processed within 3-5 business days, with class schedules communicated accordingly.
- Technical Considerations: Orders involving specialized techniques such as digital embroidery, sublimation printing, and complex stitching may require additional time for quality assurance and finishing processes.
- Delivery Methods & Timelines NASUAK Garments Ltd offers multiple delivery methods:
- Local Delivery (within Kampala and nearby areas):
- Standard delivery: 1-3 business days
- Express delivery: 1-2 business days (additional charges apply)
- Upcountry Delivery (Outside Kampala):
- Standard delivery: 3-7 business days
- Express delivery: 2-3 business days (subject to logistics availability)
- International Shipping: Available upon request. Delivery timelines vary based on location and shipping partner.
- Technical Considerations: All orders undergo a final quality check before dispatch to ensure compliance with client specifications, with batch tracking integrated into our logistics system.
- Delivery Fees Delivery charges depend on the destination, order size, and chosen shipping method. Customers will be informed of applicable fees before order confirmation. Special offers or discounts on delivery charges may be available for bulk purchases. Custom import/export duties for international orders will be communicated separately.
- Delivery Partner & Tracking NASUAK Garments Ltd partners with reputable courier services for reliable delivery. Customers will receive tracking details where applicable. For local deliveries, our in-house logistics team ensures secure transportation.
- Technical Considerations: Each dispatched package is assigned a unique tracking number and barcode scanning for traceability. Clients can track shipments via our website or partner courier portals.
- Customer Responsibilities
- Provide accurate delivery information (address, contact details, and any special instructions).
- Ensure availability to receive the package or arrange for an authorized recipient.
- Inspect deliveries upon receipt and report any issues within 24 hours.
- Technical Considerations: Customers may request delivery confirmations via SMS or email notifications, which are automated within our system.
- Returns and Delivery Issues
- In case of incorrect, damaged, or defective items, customers must notify NASUAK Garments Ltd within 24 hours of receipt.
- Returns are subject to our Return & Exchange Policy.
- Delays caused by unforeseen circumstances (e.g., extreme weather, roadblocks, strikes) will be communicated promptly.
- Technical Considerations: Complaints are logged into our customer support system with unique case IDs for resolution tracking. Customers may be required to provide photographic evidence of any delivery issues.
- Order Cancellation & Modifications
- Orders can be modified or canceled within 24 hours of confirmation. After production has started, cancellations may not be possible.
- Refund policies apply as per NASUAK Garments Ltd’s refund terms.
- Technical Considerations: Order modification requests must be submitted via our online order management portal or by contacting customer support directly.
Contact Information For any delivery inquiries, customers can contact us via:
- Phone: +256393-252-237
- Email: sales@nasuak.com
- Website:nasuak.com
- Tracking Portal: Customers can enter their order number to track deliveries in real-time.
NASUAK Garments Ltd remains dedicated to delivering excellence and ensuring a seamless customer experience. All policies are subject to periodic review to incorporate the latest logistics advancements and customer feedback.
