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NASUAK GARMENTS LTD.DATA POLICY
At NASUAK Garments Ltd, we value the privacy and security of our customers. As a company committed to providing high-quality garments, tailoring services, embroidery, T-shirt printing, and various skilling courses, we understand the importance of protecting your personal information. This Data Protection Policy outlines how we collect, use, store, and safeguard your data when you interact with our online e-commerce platform, nasuak.com, for purchasing products, utilizing services, and enrolling in courses. This policy complies with applicable data protection laws, including Uganda’s Data Protection and Privacy Act, 2019.
- Types of Data Collected
We collect various types of personal data from users who interact with our website, including but not limited to:
- Personal Identification Information: Name, email address, phone number, postal address, date of birth, gender, and other contact details.
- Payment Information: Credit/debit card details, billing address, and transaction history. This information is processed securely via third-party payment processors and is not stored directly on our systems.
- Account Information: If you create an account on our website, we collect a username, password, and other account-related details for authentication and personalization.
- Service and Product Usage Data: Records of products purchased, services availed, courses enrolled in, and preferences.
- Device and Usage Information: Information about the device and browser used to access the website, IP address, and browsing behavior such as pages visited, time spent, and referral sources.
- Communication Data: Emails, feedback, inquiries, and other communications you send to us.
- Purpose of Data Collection
We collect and use your personal data for the following purposes:
- Processing Orders: To facilitate the purchase of garments, services, and courses, and to deliver products and services to you.
- Payment Processing: To process payments securely through third-party providers and ensure proper billing and invoicing.
- Customer Support: To provide assistance and respond to your queries or requests regarding orders, services, or courses.
- Personalization: To tailor your experience on our website, including displaying relevant products, services, and courses based on your preferences and past interactions.
- Marketing and Promotions: To send newsletters, special offers, and promotions, with your consent. You may opt-out at any time by following the unsubscribe link in our communications.
- Training and Course Administration: To manage and administer the skilling courses you enroll in, track your progress, and provide necessary training materials.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.
- Data Sharing and Disclosure
NASUAK Garments Ltd will not sell, rent, or trade your personal information to third parties. However, we may share your data under the following circumstances:
- Service Providers: We may share your data with trusted third-party service providers who assist in the operation of our website and delivery of products or services, such as payment processors, shipping companies, IT infrastructure providers, and customer service platforms. These providers are required to maintain the confidentiality and security of your data.
- Legal Compliance: We may disclose your information to comply with legal obligations, prevent fraud, or protect our rights, property, and safety, or the rights of others.
- Business Transfers: In the event of a merger, acquisition, or sale of NASUAK Garments Ltd, your data may be transferred as part of the transaction.
- Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. This includes retaining your data to complete transactions, comply with legal obligations, resolve disputes, and enforce our agreements. After this period, your data will be securely deleted or anonymized in compliance with applicable laws.
- Data Security
We take the security of your data seriously. NASUAK Garments Ltd employs industry standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. These include:
- Encryption: We use SSL encryption to protect sensitive data, such as payment information, during transmission.
- Secure Storage: Personal data is stored in secure, access-controlled environments, and only authorized personnel can access it.
- Regular Audits: We perform regular security audits to identify and address potential vulnerabilities.
However, no security system is completely foolproof, and while we strive to protect your data, we cannot guarantee absolute security.
- Your Rights and Choices
As a customer, you have several rights regarding your personal data:
- Access and Rectification: You have the right to access the personal data we hold about you and request corrections or updates if the data is inaccurate or incomplete.
- Deletion: You can request the deletion of your personal data, subject to legal and contractual obligations.
- Withdrawal of Consent: If we process your data based on consent (e.g., for marketing purposes), you have the right to withdraw that consent at any time.
- Objection to Processing: You can object to the processing of your personal data, particularly in cases of direct marketing or profiling.
- Data Portability: In certain circumstances, you may request a copy of your data in a machine readable format for transfer to another service provider.
To exercise any of these rights, please contact us using the details provided below.
- Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience on our website. These technologies help us analyze user activity, track preferences, and provide targeted content. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of the website.
- International Data Transfers
As a global e-commerce platform, your data may be transferred to and stored in countries outside of Uganda, including those that may have different data protection standards. By using our services, you consent to the transfer of your data to such countries, subject to applicable data protection laws.
- Changes to This Policy
We may update this Data Protection Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. Any updates will be posted on our website, and the “Effective Date” at the top of the policy will be updated accordingly. Please review this policy periodically for any changes.
- Contact Us
If you have any questions or concerns about this Data Protection Policy or wish to exercise any of your rights, please contact us at:
- Mobile: +256393-252-237
- Email: legal@nasuak.com
- Whatsapp: +256741-040-384
- Online Contact form Visit our website: nasuak.com
- Live Chat: Available on the website during business hours.
- Social Media: @NASUAKGarments
- Business Hours: Monday to Saturday, 7:30 AM to 7:00 PM, (Uganda Time)
- Address: After Yesu amala- Nansana, We are 100metres, before Kampala Kids Primary School on Kaburengwa Road, Achienga Zone, , Nansana municipality – Wakiso -Uganda
Conclusion
Your privacy and trust are important to us, and we are committed to safeguarding your personal information while providing excellent products, services, and training courses. By using our online store (website) and engaging with NASUAK Garments Ltd, you acknowledge and consent to the practices outlined in this Data Protection Policy.
