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NASUAK GARMENTS LTD.At NASUAK Garments Ltd, we strive to ensure that our customers receive high-quality products and services. However, if you are not fully satisfied with your purchase, we offer a streamlined return process for products bought through our online platform (nasuak.com). Below is the detailed information regarding the return procedure, eligibility, and conditions for products bought from our e-commerce website.
- Return Policy Overview
NASUAK Garments Ltd offers returns for most products purchased through our online store within a specified return window. Customers may request a return for a product if it meets the conditions outlined below.
Return Window
- Products: You may return most items within 3-5 days from the date of delivery for Uganda clients for a full refund or exchange, provided the item meets the return conditions outlined below.
- Training Services: Skilling services such as knitting, tailoring, graphic designing, and others, cannot be returned once the service has been delivered. However, we offer assistance for customers who have concerns regarding the service.
- Return Eligibility
To be eligible for a return, your product must meet the following criteria:
- Condition: The item must be unused, unworn, and in the same condition as when it was received. It should also be in its original packaging, with all tags and labels intact.
- Proof of Purchase: A valid receipt or order confirmation email from NASUAK Garments Ltd must be presented to initiate the return process.
- Faulty or Damaged Items: If your product is defective, damaged, or incorrect upon delivery, you are eligible for a return regardless of the condition mentioned above. The product should be reported to our customer service within 1-2 days of receiving the item.
- Non-returnable Items
Certain products are not eligible for return. These include:
- Customized or Personalized Products: Items like embroidered garments, customized T-shirts, and other products that have been personalized to your specifications cannot be returned.
- Training and Service Fees: Any payments made for training services (e.g., knitting, tailoring, etc.) or other services (e.g., embroidery digitizing) are non-refundable once the service has commenced.
- Underwear and Swimwear: For hygiene reasons, underwear, swimwear, and similar intimate apparel are non-returnable.
- How to Return Products
To initiate a return, please follow these steps:
- Contact Customer Service: Reach out to our customer support team at support@nasuak.com or call +256393-252-237 within 1-2 days of receiving your product. Include your order number, the product(s) you wish to return, and the reason for the return.
- Return Authorization: Our customer service team will assess your return request. Within (2-4 days) you will be provided with feed back. If your return is approved, you will be provided with a Return Authorization Number (RAN) and return instructions.
- Return Shipping: Pack the product securely, including the original packaging, tags, and all accompanying materials. The return address and shipping instructions will be provided to you by our customer service team.
- Shipping Fees: Customers are responsible for return shipping costs, unless the item is defective or incorrect.
- Inspection: Once the product is returned, it will be inspected to verify its condition. Products that do not meet the return criteria (e.g., damaged, used, or missing tags) will not be eligible for a refund or exchange.
- Refunds and Exchanges
- Refunds: After the returned product is inspected and the return is approved, your refund will be processed within 7-10 business days. Refunds will be issued to the original payment method used during the purchase.
- Exchanges: If you wish to exchange a product for a different size, color, or item, please contact customer service. Exchanges are subject to product availability, and you may need to pay any additional shipping or price difference depending on the situation at that time.
- Partial Refunds: In certain cases, such as when the product shows signs of wear or is returned without all original packaging, a partial refund may be issued. But such decision will be discussed with clients and properly communicated.
- Damaged or Faulty Items
If you receive a damaged or faulty item:
- Immediate Reporting: Report the issue within 1-2 days of receiving the product via email or phone. Please provide photos of the damaged or defective item to assist with the return process.
- Return or Replacement: We will either offer a full refund or send you a replacement item, depending on your preference and product availability.
- Exclusions
The following conditions do not qualify for a return:
- Minor Variations: Some slight variations in color, design, and appearance may occur due to the nature of fabric, screen resolution, or unclear specification orders made by clients. These are not considered grounds for a return.
- Damage from Misuse: Products that have been used improperly, damaged by the customer, or altered in any way will not be eligible for a return.
- Customer Support
Our customer support team is here to assist you with any queries related to the return process. If you need further assistance, please contact us at:
- Mobile: +256393-252-237
- Email: support@nasuak.com
- Whatsapp: +256741-040-384
- Â Visit our website: nasuak.com
- Live Chat: Available on the website during business hours.
- Social Media: @NASUAKGarments
- Business Hours: Monday to Saturday, 7:30 AM to 7:00 PM, (Uganda Time)
- Address: 200 metres after Yesu Amala, Nansana, then off Nansana Wakiso road, 100 metres before Kampala Kids Primary School, on Kaburengwa road.Â
- Conclusion
At NASUAK Garments Ltd, we are committed to providing high-quality products and services. Our return policy is designed to ensure customer satisfaction, and we aim to resolve any issues promptly and fairly. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team.
This return policy ensures a smooth and professional process for customers while maintaining transparency and consistency in handling returns for online purchases.
