+256744-654-762
+256740-070-464
NASUAK GARMENTS LTD.PAYMENT POLICY
NASUAK Garments Ltd operates an online  platform (nasuak.com) for customers to purchase a wide range of garments, related services, and skilling courses. In line with our commitment to providing excellent customer service and a secure and seamless transaction experience, we have developed a detailed payment policy for all purchases made on our website. This payment policy applies to all products, services, and skilling courses offered through our online platform.
- Payment Methods Accepted:
NASUAK Garments Ltd provides a variety of secure payment methods to facilitate purchases and bookings on our website. These include:
- Credit and Debit Cards: We accept payments via major credit and debit cards, including Visa, and other international payment cards.
- Mobile Money Payments: We support mobile money transactions through leading providers such as MTN Mobile Money, Airtel Money, and others that are available within Uganda.
- Bank Transfers: Direct bank transfers can be used for payments, and customers will be required to provide proof of payment to confirm their order.
- PayPal: International customers can opt to pay via PayPal for products, services, and courses.
- Cash on Delivery (COD): For customers within Uganda, we offer the option of paying cash upon delivery of physical products (excluding digital services).
- Payment Process:
- Order Placement: Customers are required to add products, services, or courses to their cart and proceed to the checkout page. At checkout, the customer will be prompted to select their preferred payment method.
- Payment Confirmation: Once the customer selects their preferred payment method, they will be directed to a secure payment gateway for processing. Payment details must be entered correctly for successful transactions.
- Invoice Generation: Upon successful payment, an invoice will be generated and sent to the customer’s email. The invoice will detail the products, services, or courses purchased, the total cost, and the payment method used.
- Payment Verification: In cases of bank transfers or payments made via mobile money or other manual payment methods, NASUAK Garments Ltd may require additional time to verify the payment. Once the payment is confirmed, the order will be processed, and the customer will receive a confirmation email with details of their order.
- Refunds and Cancellations:
- Product Purchases: In the event that a customer wishes to cancel an order after making a payment, a refund can be requested within 7 days of the transaction. Refunds will be processed using the same payment method used for the purchase. The customer must contact customer support at support@nasuak.com to initiate the cancellation process.
- Service and Course Purchases: For services (such as tailoring, embroidery, T-shirt printing, etc.) and skilling courses (such as knitting, graphic designing, etc.), cancellations or refunds may only be granted before the service or course has been commenced. Once the service has started or the course has been accessed, refunds are not available, as the service or course materials are considered non-refundable.
- Non-refundable Fees: Certain administrative or processing fees related to booking and reserving services may be non-refundable, even in cases of cancellation.
- Refund Processing Time: Once a refund request is approved, the processing time may take 7-14 business days, depending on the payment method used. The customer will be notified of the status of their refund via email.
- Pricing and Currency:
- Product Pricing: All prices for products, services, and skilling courses listed on the website are displayed in Ugandan Shillings (UGX) for local customers, and could be converted to USD for international customers, where applicable. Displayed prices are exclusive of applicable taxes unless otherwise stated.
- Currency Conversion: International customers will be charged in their selected currency at the prevailing exchange rate. Conversion fees or foreign transaction fees may apply depending on the payment method used.
- Security and Fraud Prevention:
- Secure Payment Gateway: NASUAK Garments Ltd ensures that all payment transactions are processed through secure payment gateways. Our website is encrypted with SSL (Secure Socket Layer) technology to protect your personal and payment information.
- Fraud Detection: We employ fraud prevention measures and regularly monitor for suspicious activity. In the event of suspected fraudulent transactions, we reserve the right to cancel the order and initiate an investigation. Customers may be asked to provide additional verification before their transaction is completed.
- Privacy Protection: NASUAK Garments Ltd is committed to protecting the privacy of our customers. Personal and payment details are only used for processing orders and are not shared with third parties without explicit consent.
- Shipping and Delivery:
- Product Delivery: Delivery of purchased products will occur after successful payment confirmation. Shipping fees are calculated based on the customer’s location and the size/weight of the order. For local deliveries within Uganda, orders will typically be delivered within 1-5 business days depending on location. International orders may take 7-21 business days depending on the destination.
- Service Delivery: For service bookings (such as tailoring, embroidery, and printing), the customer will be notified of the service completion date based on the order specifics. Service bookings are confirmed only after payment has been processed.
- Course Enrollment: Enrollment in skilling courses is confirmed immediately after payment is processed. The customer will receive login details to access the course materials or schedule training sessions as applicable.
- Terms of Use and Acceptance:
By completing a purchase on the NASUAK Garments Ltd website, customers agree to the terms and conditions outlined in this payment policy. We reserve the right to update or modify the policy at any time without prior notice. It is the responsibility of customers to review this policy regularly to stay informed of any changes.
- Customer Support:
If you have any questions regarding payments, refunds, cancellations, or other transaction-related issues, our customer support team is available to assist you. You can contact us at:
- NASUAK Garments Ltd
- Mobile: +256393-252-237
- Email: support@nasuak.com
- Whatsapp: +256741-040-384
- Our Website:Â nasuak.com
- Live Chat: Available on the website during business hours.
- Social Media: @NASUAKGarments
- Business Hours: Monday to Saturday, 7:30 AM to 7:00 PM, (Uganda Time)
- Address: 200 metress after Yesu amala- Nansana, We are 100metres, before Kampala Kids Primary School on Kaburengwa Road, Achienga Zone, , Nansana municipality – Wakiso -Uganda
This payment policy is designed to provide a transparent and reliable framework for transactions on NASUAK Garments Ltd’s online platform. We are committed to ensuring customer satisfaction while maintaining the highest standards of security and service delivery.
