1. Eligibility for Refund

Refunds are provided under the following circumstances:

• Damaged or Defective Products: If the item you received is damaged, defective, or does not meet the specifications stated on the website, a full refund will be issued, subject to verification.
• Incorrect Items: If the wrong product was delivered to you, we will offer a refund or a replacement based on the customer’s preference.
• Order Cancellations: Refunds will be issued for cancellations made before the product has been dispatched. If the item has already been shipped, please refer to the “Return Policy” section for further instructions.
• Service or Training Cancellations: If a service or training session is canceled by NASUAK Garments Ltd, you will be entitled to a full refund. If you wish to cancel a service or training, please refer to the cancellation terms specific to the service booked.

2. Conditions for Refund Request

To ensure a smooth refund process, please adhere to the following conditions:

• Timeframe for Refund Requests: Requests for refunds must be made within 1-2 days of receiving the product or service. For training courses, refunds can be requested within 1-2 days of the course commencement date if you are unable to attend, providing a good and convincing reason like proof of sickness, accident, etc.
• Condition of the Product: The product must be in its original condition, unused, and with all tags and packaging intact. Products that have been altered, washed, or used are ineligible for a refund unless defective.
• Proof of Purchase: A valid proof of purchase (such as an order number, receipt, or invoice) must be provided to process your refund request.
• Refund Request Process: Refund requests can be initiated by contacting our customer service team via email at support@nasuak.com or by filling out the refund request form available on the website.

3. Return Process (If Applicable)

In cases where a return is necessary (e.g., for damaged or incorrect items), the following steps must be followed:

• Return Authorization: Contact our customer service team to request a return authorization. Please provide your order number, a description of the issue, and any supporting images of the damage or defect.
• Return Shipping: Once authorized, you will be provided with instructions for returning the item. Customers are generally responsible for return shipping fees unless the item was defective or incorrect.
• Inspection: Upon receiving the returned item, NASUAK Garments Ltd will inspect the product to verify the reason for return. If the product meets the criteria for a refund, the refund will be processed as described below.

4. Refund Method

Once a refund is approved, it will be processed using the same payment method that was used for the original transaction. Refunds may take up to 7-10 business days to reflect in your account, depending on your payment provider.